1. General
These Terms & Conditions govern the online sale of floor and wall tiles through our website. By placing an order, the customer agrees to comply with these terms.
2. Product Information
Tile images displayed on the website are for reference only.Actual product color, texture, finish, and shade may vary slightly due to lighting, screen settings, and manufacturing batches.Tile dimensions may have minor manufacturing tolerances as per industry standards.Customers are advised to verify product specifications before purchase.
3. Pricing
All prices are listed in INR and are subject to change without prior notice.Applicable taxes, delivery charges, and handling fees will be added during checkout unless otherwise stated.Promotional offers and discounts are valid only for the specified duration.
4. Order Confirmation
Orders are confirmed only after successful payment verification.We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.Customers will be informed in case of order cancellation and refunds will be processed accordingly.
5. Minimum Order Quantity
Tiles may be sold in boxes or full cartons only.Minimum order quantities may apply depending on the product category.
6. Payment Terms
Payments must be made through approved online payment methods available on the website.Orders will be processed only after receipt of full payment unless otherwise agreed.
7. Delivery & Shipping
Delivery timelines are estimated and may vary based on location and stock availability.Customers must ensure proper site access for unloading materials.Risk and responsibility of the products transfer to the customer upon delivery.Any visible damage or shortage must be reported at the time of delivery.
8. Inspection Upon Delivery
Customers are advised to inspect all tiles before installation.Claims regarding shade variation, design mismatch, or visible defects will not be accepted after installation.
9. Returns & Replacement
Returns are accepted only for damaged or defective products reported within the specified return period.Products must be unused and in original packaging for return approval.Custom orders, clearance stock, and installed tiles are non-returnable.Replacement is subject to stock availability.
10. Cancellation Policy
Orders may be cancelled before dispatch.Cancellation requests after dispatch may incur transportation and handling charges.
11. Warranty
Tiles are covered against manufacturing defects only.The warranty does not cover damages caused by improper installation, misuse, impact, chemicals, or normal wear and tear.
12. Installation Responsibility
Installation must be carried out by qualified professionals.The seller is not responsible for installation errors, adhesive failures, or substrate issues.
13. Limitation of Liability
Our liability is limited to replacement of defective material or refund of the purchase value.We are not liable for indirect, incidental, or consequential damages.
14. Intellectual Property
All website content including images, logos, designs, and product descriptions are protected intellectual property and may not be copied without permission.
15. Privacy Policy
Customer information collected during purchase will be handled according to our privacy policy and used only for order processing and customer support.
16. Governing Law
These Terms & Conditions shall be governed by the laws of India.Any disputes shall be subject to the jurisdiction of the local courts.
17. Contact Information
For any queries related to orders, returns, or support, customers may contact our customer service team through the contact details provided on the website.