1. Introduction
Welcome to our online tile store. This Privacy Policy explains how we collect, use, store, and protect customer information when purchasing floor and wall tiles through our website.By using our website, you agree to the practices described in this policy.
2. Information We Collect
Personal Information
We may collect the following details from customers:
Full name
Mobile number
Email address
Billing and shipping address
GST details (if applicable) Payment-related information
Non-Personal Information
We may also collect:
IP address
Browser type and device information
Website usage data
Cookies and analytics information
3. How We Use Your Information
Customer information may be used for:
Processing and delivering orders
Customer support and communication
Payment verification
Sending order updates and invoices
Improving website performance and user experience
Promotional offers and marketing communications (with consent)
Compliance with legal and regulatory requirements
4. Payment Security
Online payments are processed through secure third-party payment gateways.
We do not store complete debit/credit card details on our servers.
Reasonable security measures are implemented to protect customer data.
5. Sharing of Information
We do not sell or rent customer information to third parties.
Information may be shared only with:
Delivery and logistics partners
Payment gateway providers
IT and website service providers
Government authorities when legally required
6. Cookies Policy
Our website may use cookies to improve browsing experience and website functionality.
Customers can disable cookies through browser settings, though some features may not function properly.
7. Data Retention
Customer information is retained only for as long as necessary for business, legal, and tax purposes.
We may securely delete or anonymize data after the retention period.
8. Customer Rights
Customers may request to:
Access their personal information
Correct inaccurate information
Update account details
Request deletion of personal data where legally permitted
Opt out of promotional communications
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time without prior notice. Updated policies will be posted on the website.
12. Contact Information
For questions regarding this Privacy Policy or data handling practices, customers may contact our support team through the contact details available on the website.
13. Consent
By using our website and placing orders, customers consent to the collection and use of information as outlined in this Privacy Policy.